They upgraded us to a larger car and charged extra. The staff at the store said the originally booked car was very small and couldn't fit two pieces of luggage. There was no car available when we arrived, so we waited for a while. The car was spacious but felt bulky, and the steering wheel was heavy.
This was the best car rental experience ever. The rental company operates under a systematic management model, where all car rental companies are located in the same building. Both renting and returning are unified processes, managed systematically and very orderly.
They added insurance forcefully and charged my card without showing me the bill.
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