1. The rental company downgraded the vehicle and insisted that Lexus and Ford Kuga are of the same class.
2. Charged two deposits of 1800 euros each, which feels like buying the car outright.
An unbearable car rental experience, never encountered such aggressive insurance sales before. Despite repeatedly expressing that we didn't need it, they continued with a deadpan expression. When returning the car, they examined it with a magnifying glass (we didn't buy their insurance). If you rent a car from this company, be sure to take photos when picking up the car. Also, the staff rudely threw the keys on the table towards me and just pointed in the direction of the car without any courtesy. To make matters worse, as soon as we started the car, the tire pressure warning and reverse radar malfunction lights were on (strongly suspecting they were deliberately disabled because we didn't buy insurance). We've rented cars in over a dozen countries, and this is the first time we seriously leave a negative review! This car rental company feels unprofessional, with poor service attitude at every stage, and very petty. It was past 10 PM on the day of rental, so we had no choice but to reluctantly take the car!
When I picked up the car, the fuel tank was not full, even though the agreement stated to return it with the same fuel level. I returned the car with more fuel than I picked it up but still got charged 58 euros for not refilling the tank. Additionally, the car model was not as promised. This company is quite deceptive. Be cautious when choosing them.
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