Good booking experience, low average rental car agency experience
Italy
Reviewed: Thu, Jul 11, 2019
About Centauro:7.7/10
We booked a Fiat 500 and received a Ford Fiesta which had a really high consumption of gasoline.
To pick up the car, we had to wait outside of the Airport, which we found after like 15 minutes. But after that we had to wait 50 minutes until the transfer shuttle arrived. The driver was so kind to let us put the luggage inside the bus;) No help needed, thank you!
With that in mind we ordered a mytaxi after our trip at the drop off location. Because we just saw the shuttle leave and did not wanted to wait anymore. We recommend using uber or mytaxi instead of the untrustworthy shuttle from Centauro. It cost us around 15 EUR.
Additionaly we got the car 3/4 fully loaded with gas. I insited to get it full to full as we booked it through the app but the lady at the desk did not want to move a finger. So we had to bring it back 3/4 full.
Bad car. Asked to change it and they said no. Old, dented and scratched car with over 132000 km. Had to replace my own windshield wipers and didn’t get reimbursed.
About QEEQ:10.0/10
No issues with QEEQ.com. The only thing I would recommend to have flexibility for car pick up. Had to wait 3 hours because they would not release the car even though it was parked. Dumb!
I booked a Tiguan but got a Lynk & Co 01 hybrid at pickup. The battery was mostly empty so I used it as a regular car. The exterior was fine, but the internal cleaning was average. The car had good power. Most highways in Italy have a speed limit of 110-130 km/h. The car's condition was average, with maintenance notifications and low antifreeze levels, which I topped up. Adding insurance at the store made everything go smoothly.
Unethical company. They forced an extra charge of 68 euros during pick-up and unfairly charged 290 euros for scratches during drop-off. Be very cautious if you don't purchase extra insurance.
The car aas not quite as big and not nearly as powerful as expected. It was however very economical, clean and new and drive very smoothly. The cruise control was fantastic!
Staff were extremely helpful and friendly, dealing with many customers who were hot and had had delays. Lots of respect and praise for them!
About QEEQ:9.0/10
Very easy to book! Great value which didnt need dropping.
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Good booking experience, low average rental car agency experience
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