Pretty good. Registration at the airport counter and car pickup at the parking lot counter. Both required some waiting time. The vehicle condition was average, and there was no upselling. Remember to take photos and videos when picking up the car. Upon returning the car, a slight scratch was found on the tailgate, but luckily I had video evidence proving it was already there when I picked up the car. Everything else went smoothly. Around a week after returning the car, the pre-authorization for toll fees was canceled.
Rented a car for 4 days. The platform mentioned there would be a Chinese contract, but there wasn’t one! Aside from the fees prepaid on the platform, an additional 120 AED was charged onsite, claimed to be taxes, but it felt excessive. It’s unclear how much extra will be charged during pickup, as the platform couldn’t provide an answer and said it depends on the onsite process. I might consider renting directly onsite in the future.
Mediocre experience, had to wait a long time for the car, and the car provided was quite different from the one booked.
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