6.7 /10 Average
Reviewed: Wednesday, April 16, 2025
I received another car which I didnot request with less experience. Beside car have a bad smell.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Overall, the car rental service is good with high efficiency and a friendly attitude. I'm just not sure about the deposit refund process.
Read More >8 /10 Very good
Reviewed: Wednesday, April 16, 2025
Very satisfied
Read More >8 /10 Very good
Reviewed: Wednesday, April 16, 2025
Satisfactory service
Read More >6 /10 Average
Reviewed: Wednesday, April 16, 2025
Had to wait almost an hour in line to get the car
Read More >8 /10 Very good
Reviewed: Wednesday, April 16, 2025
Everything was good, but the final deduction of the deposit (including speeding fines and airport parking fees) was not notified in advance, leaving me confused and anxious. Ultimately, it was through QEEQ that I received a written breakdown of the charges.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
The service was okay.
Read More >4 /10 Average
Reviewed: Wednesday, April 16, 2025
Mediocre experience, had to wait a long time for the car, and the car provided was quite different from the one booked.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
It's acceptable.
Read More >4 /10 Average
Reviewed: Wednesday, April 16, 2025
It took 1.5 hours to pick up the car. With a kid and feeling exhausted, we had to wait there. The other rental companies nearby had plenty of staff and quick service, but Autoatrad was extremely slow, which made the experience very unpleasant.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Very satisfied. The car was new and comfortable to drive.
Read More >8 /10 Very good
Reviewed: Wednesday, April 16, 2025
It's acceptable.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Satisfied, the service attitude is very good, they are very friendly.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Overall satisfactory
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Good
Read More >6 /10 Average
Reviewed: Wednesday, April 16, 2025
Fair, but the working pace is quite slow
Read More >8 /10 Very good
Reviewed: Wednesday, April 16, 2025
Except for the additional driver fee of 25 AED per day plus VAT, everything else was pretty good.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
The pickup was relatively quick and smooth. The vehicle was very clean and tidy.
Read More >6 /10 Average
Reviewed: Wednesday, April 16, 2025
There was a counter in the airport hall where the procedures were handled quickly, but they did not inform me of the specific car model. I chose an SUV COMPACT, but they gave me an SUV SMALL, which is a completely different category.
Read More >2 /10 Poor
Reviewed: Wednesday, April 16, 2025
The car pickup location is not within the airport but in a desolate parking lot outside. There were hidden charges when returning the deposit, including a 50 Dirham airport parking fee, which was only refunded after I filed a complaint.
Read More >6 /10 Average
Reviewed: Wednesday, April 16, 2025
The rental company's efficiency is extremely low.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Excellent
Read More >6 /10 Average
Reviewed: Wednesday, April 16, 2025
Average
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Very good
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Overall satisfied, and the price is very reasonable. However, I suggest improving the renewal terms, as extending by one day costs three times the original rate.
Read More >6 /10 Average
Reviewed: Wednesday, April 16, 2025
The car pickup process was quite slow, taking at least 40 minutes for paperwork. Returning the car was faster. They switched my car to a JAC S3; I'm not sure which model is better. Paid 52.5 AED for parking fees. Refunds take a month and I'm unsure if there will be further charges.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
The staff were very friendly and patient
Read More >8 /10 Very good
Reviewed: Wednesday, April 16, 2025
Their rental system is strange and I have never tried it before, as the car is operated using a tracking card and there are fees on it when the car is delivered, and the experience will not be repeated.
Read More >7 /10 Good
Reviewed: Wednesday, April 16, 2025
Die Wartezeit ab Mietbeginn dauerte ca. 45 Minuten, da der Wagen nicht bereitgestellt war und erst betankt werden musste. Ärgerlich.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
The service attitude was excellent.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Pickup and return were both quite fast, and the vehicle inspection during pickup was thorough. Areas with previous scratches were clearly marked in advance.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
The service was excellent and satisfying.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
It's acceptable.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Very satisfied.
Read More >2 /10 Poor
Reviewed: Wednesday, April 16, 2025
I strongly advise fellow travelers visiting Dubai not to rent from this company. It's better to choose reputable global chains. 1. They lure customers with seemingly low prices but impose many hidden charges, including deliberately charging for not returning the car with a full tank and exorbitant airport parking fees. 2. Their cars claim to be able to cross borders for self-driving trips, but in reality, due to current policies, some countries won't allow you to pass. Contact immigration authorities yourself instead of trusting the rental company—I was stopped at the border. At the time, I wondered why only their cars could cross, but later found out I was deceived. 3. They charged over 500 AED on my credit card, including many completely fabricated items, with some charges reaching absurd levels. It's best to choose a reputable global chain rental company to avoid these post-rental headaches and unnecessary frustration.
Read More >2 /10 Poor
Reviewed: Wednesday, April 16, 2025
As someone who has rented cars across five continents, I strongly advise everyone to avoid this rental company. Their car return inspection process is exactly the same as the schemes of rental companies in Sanya, forcing me to bear significant losses. Of course, if you don't mind inspecting the car for twenty minutes under 45-degree heat in Dubai, you might still consider it.
Read More >2 /10 Poor
Reviewed: Wednesday, April 16, 2025
Extremely dissatisfied! So many hidden charges! It's terrifying—rental cost was 833 RMB, but hidden fees ended up being over 5000 RMB.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Overall, quite satisfied. Just waiting to see how the deposit refund goes.
Read More >6 /10 Average
Reviewed: Wednesday, April 16, 2025
The rental was inexpensive, but the service attitude during pickup and return was problematic. I rented an SUV but was given a Nissan, which was very new and I was satisfied with the vehicle. However, the staff attitude was poor, maybe because there were too many people and they were overwhelmed.
Read More >8 /10 Very good
Reviewed: Wednesday, April 16, 2025
The condition of the car was excellent; it was a new car with only around 1700 kilometers driven. Unfortunately, I made a mistake by selecting the wrong return date, which led to paying extra for an additional day. Still, the price offered by the QEEQ platform was the most competitive.
Read More >6 /10 Average
Reviewed: Wednesday, April 16, 2025
Rented a car for 4 days. The platform mentioned there would be a Chinese contract, but there wasn’t one! Aside from the fees prepaid on the platform, an additional 120 AED was charged onsite, claimed to be taxes, but it felt excessive. It’s unclear how much extra will be charged during pickup, as the platform couldn’t provide an answer and said it depends on the onsite process. I might consider renting directly onsite in the future.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Although I waited for quite a while, everything went smoothly. I'm just not sure about the follow-up charges.
Read More >4 /10 Average
Reviewed: Wednesday, April 16, 2025
Unreasonable charges applied repeatedly without explanation. Deductions were made even without any violations, and no reasons were provided.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
No hidden charges, smooth and friendly communication.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
I chose this local rental company because of the high ratings. They upgraded us to an MG, which was in great condition, easy to drive, and equipped with CarPlay and a rearview camera.
Read More >8 /10 Very good
Reviewed: Wednesday, April 16, 2025
The car was in excellent condition and very new.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Very satisfied.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Very satisfied
Read More >4 /10 Average
Reviewed: Wednesday, April 16, 2025
Pros: The location is right at the airport exit, making it very easy to find. The rental process was quick, and the car was relatively new. We rented it for 11 days, and overall there were no major issues. However, the car's audio system was terrible, which might be due to the Nissan Kicks itself.
Cons: First, I suspect the car might have been in an accident before. The trunk door was full of glass shards, and after driving on bumpy roads, the glass shards scattered all over the trunk. This also caused the rear-view camera to be misaligned, which almost led to a collision while reversing. These were minor issues, though.
Second, we planned to cross the border from the UAE to Oman, traveling from Dubai to Abu Dhabi on the 5th and then from Abu Dhabi to Oman on the 8th. To do this, we needed an NOC document for border clearance. The rental office at the airport told us to come to the airport location between 3-6 PM on the 5th to collect the document and pay the fee. They said it had to be processed at their location and needed two days to prepare. I specifically emphasized that we would cross the border on the 8th and return on the 13th, not the 5th and 12th. On the 5th, when I arrived at the airport, I expected to pick up the document and leave quickly. However, the staff seemed clueless as if they had forgotten, and told me to wait 10 minutes. In the end, I waited 30 minutes. The airport parking fee is calculated by the minute; after 40 minutes, it cost me 80 RMB. Fine, I let that slide. But on the 8th, when I was preparing to cross the border, I discovered that the document was issued with the wrong dates—5th to the 12th instead of 8th to the 13th. I had a booked hotel reservation for the 13th, so I had to find the rental company in Abu Dhabi to correct the document. This not only delayed my trip by an entire day, but I also found out that I could have processed the border clearance document at any branch, not necessarily the airport. Not only was the document issued incorrectly, but I also had to unnecessarily pay for airport parking. To make matters worse, when I modified the document in Abu Dhabi, the staff told me it only takes 30 minutes to issue it. So why did I waste two days earlier? This is ridiculous. I will also post this experience on Xiaohongshu to help others avoid this trap!
Read More >4 /10 Average
Reviewed: Wednesday, April 16, 2025
Advantages: The location is right at the airport exit, making it very easy to find. The rental process is quick, and the car was fairly new. I rented it for 11 days, and overall, it worked well with no major issues. However, the sound system was quite poor, which might be a problem inherent to the Nissan Kicks itself.
Disadvantages: First, I suspect the car might have been in an accident. The trunk door was full of shattered glass, which shook all over the trunk when driving on bumpy roads. Additionally, the rearview camera video was tilted because of this, almost causing me to scrape the car while reversing. But these were minor issues. Second, we planned to cross the border from the UAE to Oman—on the 5th, we traveled from Dubai to Abu Dhabi, and on the 8th, we would head to Oman—so we needed the rental company to issue an NOC document for border crossing. The airport rental location staff told us to come back on the 5th between 3-6 pm to pick up the document and pay the fee. They insisted it had to be done at this location and mentioned the document would take two days to process. I specifically emphasized that our border crossing would happen on the 8th and return on the 13th, not crossing on the 5th and returning on the 12th. On the 5th, when I arrived at the airport, I thought it would be straightforward to collect the document and leave, but the staff looked puzzled, as though they had forgotten. They asked me to wait 10 minutes, but it ended up taking half an hour. Since airport parking fees are calculated minute-by-minute, I was charged 80 RMB after 40 minutes. This was frustrating, but what was worse was that on the 8th when I was preparing to cross the border, I discovered the documents had the wrong dates—listed as crossing on the 5th and returning on the 12th. Since I had hotel bookings for the 13th, I had to find a local rental office in Abu Dhabi to get the documents corrected. Not only did this delay my itinerary by an entire day, but I also learned that the border-crossing documents can be processed at any rental office, not just the airport location. Adding to the frustration, Abu Dhabi staff told me the correction only takes half an hour. So what was the point of the two-day wait I was told before? This was completely misleading. I’ll be posting about this on Xiaohongshu to help others avoid this pitfall!
Read More >8 /10 Very good
Reviewed: Wednesday, April 16, 2025
Overall, it was quite good, but when traveling to Oman for border crossing procedures, we had to return to the airport, which temporarily altered our plans for the day. It took at least an hour and a half to obtain the NOC certificate, forcing us to pay an additional parking fee of 40 dirhams, which was indeed puzzling.
Read More >8 /10 Very good
Reviewed: Wednesday, April 16, 2025
Pretty good. Registration at the airport counter and car pickup at the parking lot counter. Both required some waiting time. The vehicle condition was average, and there was no upselling. Remember to take photos and videos when picking up the car. Upon returning the car, a slight scratch was found on the tailgate, but luckily I had video evidence proving it was already there when I picked up the car. Everything else went smoothly. Around a week after returning the car, the pre-authorization for toll fees was canceled.
Read More >4 /10 Average
Reviewed: Wednesday, April 16, 2025
We repeatedly emphasized the need to organize the required exit procedures in advance, but they still failed to do so. We had to pick up the car the next day, which seriously disrupted our plans.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Very satisfied.
Read More >4 /10 Average
Reviewed: Wednesday, April 16, 2025
The service was poor and the staff lacked patience. We rented three cars together and the main issue was handling the procedures for crossing from UAE to Oman. The service was not thorough, and the staff were impatient both during the rental process and when picking up the cars outside. Even though we don't speak English, we can tell whether someone has a good attitude or not.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Overall, it was quite good. The car was in great condition, and the staff responded to WhatsApp messages promptly. Fines were handled quickly as well. This company allows their cars to be driven to Oman, so if you plan to visit both the UAE and Oman, you can only rent from this company.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Very satisfied.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
The car is relatively new and can cross borders to Oman, which is great.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Quick and convenient car pickup
Read More >2 /10 Poor
Reviewed: Wednesday, April 16, 2025
The attitude was terrible.
Read More >8 /10 Very good
Reviewed: Wednesday, April 16, 2025
There was only one staff member at the pick-up location, resulting in a wait of over an hour, which was frustrating. Although it only took about 10 minutes to get the car and leave, the total waiting time was quite long. I waited 40 minutes at the store and another hour at the parking lot. The staff's attitude was acceptable, and communication was done using the iFly translation app due to the language barrier. Both picking up and returning the car went smoothly without any unexpected issues or additional costs.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Friendly and attentive service, smooth process.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
The service attitude during pickup and drop-off was very good.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Overall satisfied. They provided me with a domestic car, which wasn't as good as the Mitsubishi I originally selected, but the service was decent. The processing speed was slightly slow, but the guy handling the car return was very efficient. The location is easy to find.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
It was quite good, everything went smoothly.
Read More >6 /10 Average
Reviewed: Wednesday, April 16, 2025
The paperwork location is right at the arrival terminal, but the staff's attitude was not particularly friendly. They charged the card as a direct payment instead of a pre-authorization, and only changed it after repeated requests. Additionally, the vehicle was not handed over with a full tank, so careful monitoring is needed. Picking up and dropping off the car requires some waiting time at the parking lot.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
The only car rental company that allows cross-border trips to Oman.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Not bad, the car is very new.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Good
Read More >2 /10 Poor
Reviewed: Wednesday, April 16, 2025
The treatment of the rental contract was extremely negligent. When signing the contract: First, I noticed they had incorrectly entered the rental period as January 3-8 instead of January 3-12. Second, they wrote the deposit amount incorrectly, asking me to pay 2500 AED but noting 1000 AED in the contract, and then informing me it would take 25 days to refund the deposit. Third, even 30 days after returning the car, the deposit hadn't been refunded. When I called the number on the contract, it turned out to be another renter's contact. At the vehicle pickup, they were rushing me and didn’t give me enough time to inspect the car, despite the service including airport parking fees! The fuel tank was only half full, but when I asked the staff, they claimed it was full! During the car return, the staff at the store were discriminatory towards Chinese people, stating that Chinese drivers are all bad at driving. When I requested a refund of the deposit, they informed me it would take another 40 days. After returning the car, I discovered the store had fraudulently charged my debit card! The service was utterly terrible, full of fraud, delays, dishonesty, and discrimination.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Very good.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
The process of vehicle inspection and pickup is quite efficient, with no hidden charges.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Quite satisfactory, the pickup and return process was quick, and the vehicle was in good condition.
Read More >2 /10 Poor
Reviewed: Wednesday, April 16, 2025
Extremely inefficient. We waited for half an hour at the pickup spot before getting the car. After talking to the staff, they told us the car was still on its way. I didn’t quite understand why they said that, as the car was clearly in the parking lot.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
The vehicle is in excellent condition.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, April 16, 2025
Satisfactory
Read More >6 /10 Average
Reviewed: Wednesday, April 16, 2025
The staff at this store does not consider customer needs at all. For the second renewal, I still had to go to the location in person. Moreover, they are very unprofessional. I booked again, but they refused to change the car. They also charged additional fees. Most of the vehicles are old models without screens. Please think carefully before renting.
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