We agreed to be picked up at 7:30 am at Terminal 3 of the airport with a sign, but we didn’t see anyone from the rental company. We only got picked up at 9 am after contacting the booking platform. We purchased unlimited mileage, confirmed by the platform at $10 per day, but it turned out to be $15 per day at the rental counter. Although we had no accidents or damage throughout the trip, during car return, they claimed there was a mark at the bottom corner of the car door, which was hard to notice, and charged us $200. We felt it was intentional extortion.
Our self-driving trip in Egypt left me with a strong impression of the rented car, though not in a positive way. Right after picking up the car, I noticed the poor condition—it lacked a handbrake, which caused significant unease during driving. Additionally, the right headlight on the left side of the car was completely broken and unusable. When I pointed out the issue to the rental office during pickup, they shockingly claimed it wasn't a problem and the car was fine to drive, leaving me feeling rather helpless.
As we drove, there were even more issues. The engine's oil light came on, and upon checking, the oil level was critically low. Fortunately, we found a nearby gas station where I could purchase some, though it cost me 900 Egyptian pounds to resolve the issue. While the rental office reimbursed this expense when we returned the car, it was evident they had seriously neglected maintaining the vehicle before renting it out.
On the bright side, the car's performance and power were relatively decent during our 3000-kilometer journey. However, all these minor problems made the trip much more stressful than necessary. Driving in Egypt’s cities, especially in places like Cairo and Alexandria, requires a great deal of courage and composure. The added issues with the car only increased the pressure. I sincerely hope the rental company takes vehicle maintenance more seriously in the future to provide more reliable cars for other customers.
Both the pickup and drop-off processes were very smooth. The staff was quite friendly and didn't try to create any trouble. However, the car was very old. Even though it had only 70,000 kilometers, it felt like it was falling apart. That said, cars on Egyptian roads are generally in poor condition, so ours might have actually been decent in comparison.
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