The first car provided had issues; the brake pads were completely worn out, even leaving marks on the brake discs. We later negotiated to drive a Dodge first and then switch cars. The service was okay, but it wasted a lot of time.
The car rental company's customer service aggressively pushed insurance. Renting a small car for 6 days required purchasing insurance worth over $137, which is more than double the rental fee. It took nearly three hours to finally get the car.
They always try to upsell you on renting a more expensive car. When that didn't work, they made me buy a full tank of gas. I felt embarrassed and bought it, which turned out to be a scam because you can't return the car with an empty tank. However, I'm used to being taken advantage of in Mexico.
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