Make sure to insist on receiving the vehicle you booked or one of the same class. We had booked a compact MPV because we had a lot of luggage. Initially, the company told us there was an issue with the car we chose and offered a downgraded Opel Crossland as a replacement, which we agreed to. However, upon arrival at the airport, we were presented with a red Citroën C4, claiming that the agreed Opel vehicle also had issues. The trunk of the Citroën couldn't fit the luggage for four people, forcing us to negotiate with the platform to switch to a same-class vehicle in Izmir. Although the process started with some complications, the trip became very enjoyable after switching cars. Finally, when picking up the car, take a 360-degree video to thoroughly document the car's condition to avoid any disputes when returning it.
The car rental company is located near the airport. The quality of the tires on the car I rented was poor, and during my trip, one of the tires burst on the road. Luckily, it happened near a gas station, which had a nearby car repair shop. The shop owner drove over to replace the damaged tire and showed me cracks on other tires as well. This scared me, and I ended up driving slowly for the rest of the trip.
The tire replacement cost 1500 lira. The rental company initially agreed to reimburse me when I returned the car but then said they would refund it to my credit card. Later, they claimed the amount was deducted from the toll fees. After requesting the toll fee breakdown, I found that the 1500 lira wasn't deducted. The company then said that driving with a burst tire had damaged the rim, so they wouldn't reimburse the 1500 lira. In summary, the company refused to pay back the money.
About QEEQ:10.0/10
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