The process of replacing the car after an accident took a very long time. The car was sitting at the lot, and the replacement car they provided was in poor condition. I don't understand why it took 3-4 hours.
“I will not use Easyrentercars again based on these two experiences.”
About Alamo:7.0/10
They rented us a car without working headlights. We discovered the problem on our second evening (of five day/nights) and had to drive back on tiny Irish roads with almost no lighting. It was terrifying. When I called the next morning, they told me to go get them fixed and that I would be reimbursed. We were in a tiny village on holiday so we just decided to forgo that experience. We didn't drive at night again but that was quite inconvenient. I would like to get a partial reimbursement since I do not consider this a fair or reasonable rental situation.
Only slight criticism is the process of getting on the bus to car pick-up. It’s a bit of a lottery because there is no queue system. Other than that, everything was very positive, especially the lady from Dooleys who booked us in as Enterprise desk had a queue.
About QEEQ:10.0/10
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