It's okay. They gave me a new hybrid car that is fuel-efficient, but it has many features I don't understand. I wanted to switch to the model I had reserved, but they refused. The new system and model are a bit challenging for a middle-aged woman who doesn’t know much about cars.
Extremely dirty, absolutely filthy!!! No cleaning was done at all, I had to clean the car myself with a towel! Furthermore, they didn't give me the Ford Escape I booked. The car rental experience in the USA was awful, with random charges. Even after returning home, I had to chase after them for refunds!
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