Excellent Price but Definitely Not an Airport Rental

Traveller

Canada

Reviewed: Sat, Jul 13, 2019

About Routes: 5.0 /10

The location of the car rental facility was a bit misleading on the website and considerably farther away than expected. We had to arrange for a ride from the rental location to the airport in the morning when we dropped off the vehicle because the company was not open (opened at 7, we arrived at 7:15). However, we greatly appreciated receiving a free upgrade to a larger and more comfortable vehicle and the booking price was excellent. It would also be helpful if the $500 credit card hold was more prominently displayed in the rental information.

About QEEQ: 8.0 /10

It was very easy, cheap, and straightforward. I would appreciate though if off-site rental locations were more clearly designated (there is a big difference between a shuttle to a parking lot a few minutes away and significantly (10+ min.) off-site.)

Intermediate | Toyota Corolla or similar

7-day rental

Relevant Reviews on Routes Ottawa - Routes

C.Hartmier

Canada

6-day rental

Economy | Toyota Yaris or similar

Reviewed: Wed, Aug 21, 2019

“Everything went very smooth. Thank you”

About Routes: 10.0 /10

The rental exceeded as we were given a larger vehicle which accommodated a wheelchair as well.

About QEEQ: 10.0 /10

D.Quail

Canada

4-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Mon, Jul 15, 2019

“Great customer service”

About Routes: 9.3 /10

I left my cellphone in the shuttle van to the airport and I called from a pay phone-they immediately checked the van and made a return trip to the airport with my phone-made my day!

About QEEQ: 10.0 /10

D.Greenshields

Canada

5-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Sat, Jun 22, 2019

“Friendly staff but poor quality of vehicle in awkward location”

About Routes: 5.3 /10

First of all I have to say the people I dealt with were very courteous, however the location is far away from the airport and had an extended wait for the shuttle that then had to negotiate heavy rush hour traffic. The premises is also badly in need of upgrading and the cleanliness of the vehicle was extremely poor inside. Large dent in the tail of the suv that wasn’t pleasant to drive around with.

About QEEQ: 10.0 /10

K.Grandmaison

Canada

7-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Sat, Jun 15, 2019

“Exceptional customer service”

About Routes: 10.0 /10

Very easy to deal with great customer service and helpful when I called to extend the use of the rental for another week, they accommodated me and gave me a great rate

About QEEQ: 10.0 /10

C.Cameron

Canada

4-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Sat, Jun 8, 2019

“Overall easy and dependable”