Shocking treatment from their call centre. Had to take car back despite a hurricane. They refused to help despite state of emergency issued by president trump for Louisiana. The airport was closed, there was no public transportation, no taxis, no uber or lyft. The thrifty office was open so we were forced to return the car, driving in dangerous conditions with no means of getting back to the city. Thrifty call centre refused to transfer me to branch and insisted on the car being returned or they would charge: never again!
Like: I liked how the lot attendant took pictures of the damages to the car prior to me leaving the lot. She also washed the car. Staff were very nice considering I had to go to this location when my original location only had an Expedition truck when I requested a small economy car during the rental process Dislike: I did not like that the car I rented was not available at the location I was to rent it from and I had to go to an alternate location. I returned the car on a Sunday, 2 hours before the return time during a holiday weekend. As of today 5/29/18, I have been charged $50 per day for a car I returned 2 days ago. Both transactions are pending, I will wait a week to see if they disappear.
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View more >Dislike: I did not like that the car I rented was not available at the location I was to rent it from and I had to go to an alternate location. I returned the car on a Sunday, 2 hours before the return time during a holiday weekend. As of today 5/29/18, I have been charged $50 per day for a car I returned 2 days ago. Both transactions are pending, I will wait a week to see if they disappear.