Like: Cars came as they were expected to. Dislike: The Toyota Vios we rented could have been a little cleaner. Especially the passenger seats at the back.
They promised to pick me up at the airport with a sign. However, I waited for half an hour after arrival and still didn't see anyone, and it was a midnight flight at 12 AM. After multiple calls to customer service, the car finally arrived after 1 AM.
“Excellent Service - both EPTA and Easyrentcars.com”
About EPTA:10.0/10
Upon arrival we waited almost 40mnt to get our car as due to jam during that time (LIMA). The 1st car we got we were not very happy as the staff inform us to keep an eye on the car temperature. As I'm travelling with elderly and kids I was worried if the car stop mid way and so informed the staff to get me a replacement. Within 1 hour, the staff managed to get a replacement car and it was brand new and super clean. Bravo to the staff for working on my request so fast and really appreciate it.
About QEEQ:9.0/10
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Customer Service
Langkawi Drive Around
Dislike: The Toyota Vios we rented could have been a little cleaner. Especially the passenger seats at the back.
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