Poor experience. Felt I was mis sold the car hire and was then blackmailed into ‘upgrading’
Khan
Malaysia
Reviewed: Thu, Jul 18, 2019
About EPTA:5.3/10
Very rude and unprofessional staff. One of the staff members was almost threatening and I was about to call the police. Vehicle in shabby condition damaged and dented exterior and shabby interior. AC hardly working despite engine running for 35 min. I was blackmailed into accepting an ‘upgrade’ to a vehicle of exactly the same spec but newer and with a working AC but was charged extra in cash. Second driver not added as per booking.
At the last hour, we were told that the car, Innova was not avail instead we were being offered with Avanza (paid for Innova). Fuel was not full. Told us they will deliver the Innova on the following day which we had to follow up. Innova was sent to our hotel but the car was definitely not to the expectation. Very poorly maintained. Fuel was empty and we had to fill up ourselves just like the Avanza. The car key and remote was simply unbelievable (pls refer photo)
Like: Promised as in receipt,provided better car choice yet same price.valuable! Dislike: Car still got some unwanted stuffs from previous customers or own.
Like: Efficient & friendly staff. Car very new. Dislike: Nothing
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Customer Service
Poor experience. Felt I was mis sold the car hire and was then blackmailed into ‘upgrading’
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