The overall experience was quite poor. First, the car provided was not the model indicated during booking. Second, the rental company aggressively pushed for full insurance. Moreover, we had to pay extra for a car model we initially selected as a possible option during booking.
Staff was very particular of scrapes on the cars with other customers. We got out without too much problems. We video taped the condition of the car at pickup.
Car was new but we had to wait to complete the paperwork at the office then walk to the pick up point in the car park. Car was being washed and took 20 minutes to be delivered,
Price was excellent. Staff helpful
Arrived at the counter at 8 AM, but was forced to wait until 11:30 AM to get a severely damaged van that could barely run. Finally left the lot at noon.
When I picked up the car, the fuel tank was not full, even though the agreement stated to return it with the same fuel level. I returned the car with more fuel than I picked it up but still got charged 58 euros for not refilling the tank. Additionally, the car model was not as promised. This company is quite deceptive. Be cautious when choosing them.
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