First time renting with Hertz and it was a pretty good experience. The car was very new, less than 30,000 km on it and still had that new-car smell. They said there might be an early return fee but it didn’t seem to be charged in the end. Overall, nothing unpleasant at all.

Very satisfied

The staff were friendly and patiently explained all the details of the booking, including the cost of adding an extra driver and the credit card pre-authorization amount. They answered my questions patiently, such as about fuel types and whether AUTO PASS was included. There was no aggressive upselling of products—just a simple inquiry about whether we needed additional insurance.

There were many people in line. It's recommended that one person handle the car rental procedures while others wait for the luggage. The service attitude was great, and self-service car pick-up was very convenient.

Great, our flight was delayed but they held the car for us.