There was only one staff member at the pick-up location, resulting in a wait of over an hour, which was frustrating. Although it only took about 10 minutes to get the car and leave, the total waiting time was quite long. I waited 40 minutes at the store and another hour at the parking lot. The staff's attitude was acceptable, and communication was done using the iFly translation app due to the language barrier. Both picking up and returning the car went smoothly without any unexpected issues or additional costs.
The store is right outside the airport. Once the documents are photocopied, you can proceed to Parking Lot A to pick up the car. The staff handing over the keys, a Pakistani gentleman, was very friendly. The car was clean, and driving in Dubai was both economical and a great experience.
Standard service. They provided a new car with just over 1,000 kilometers. The vehicle was in excellent condition. There was a parking fee charged, and the deposit will be refunded after 21 days. The car inspection was thorough. Considering the complex driving conditions in the UAE, it's recommended to purchase full insurance. Crossing the border into Oman was hassle-free. Picking up the car took about 30 minutes, while returning it took only 10 minutes.
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