Picking up and returning the car was quite convenient, but the efficiency at the pickup counter was extremely poor. It might have been due to new staff who were not yet familiar with the process.
Average. I thought it would be easier to communicate since it’s partnered with Shouqi, but there was no Chinese service at the pickup location—it was purely Europcar with only English-speaking staff. They also had no knowledge of Shouqi. I rented a Toyota RAV4 but was given an MG HS EV plug-in hybrid instead, which felt forced. Charging stations in Australia are sparse, making it highly impractical. It takes at least 5 hours to fully charge at the rare station you find. For those renting in Australia, I would advise against choosing electric or plug-in hybrids, especially since MG's charging ports are quite rare.
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