Car was in a very good condition and didn't have any damages. We did have to wait a very long time at the Europcar counter to get our keys. They should have also mentioned that the drop off location had changed.
About QEEQ:8.0/10
Was easy to find the type of car we wanted and for the dates booked. Customer Support was helpful in figuring out the new location of drop off.
Alpha was great - I called a few times prior to rental with enquiries and they responded promptly.
I asked about additional drivers and they told me $10/day per driver. When we went to pick up, we were told that actually we had one free additional driver.
The car was OK - a Renault that was a little gutless on the hills.
About QEEQ:10.0/10
Pretty easy
The price didn’t drop, but it was super cheap to start with, so we were still happy
“Shuttle Service Very Slow - 60-80 minutes each way”
About BARGAIN:7.0/10
The pick up and drop off process took 60-75 minutes from reaching the airport to departing with the car (and vice versa). Extremely slow due to the shuttle process (waited 30-45 minutes both ways). The counter staff is reasonably pleasant, but the shuttle service is quite poor. The ideal service would be to wait less than 10 minutes on each side and this is far from that!
“Recommend rental company & KIA van for large families with loads of luggage.”
About Everything Fleet:9.0/10
The KIA van we got was huge. Exactly enough space for 6 adults, 6 big suitcase and 4 carry-on sized bags.
The car was clean on the outside, some dirt on the floor, which was difficult to remove as the car had no floor mats.
We had to fill up the window flusher liquid, as it was totally empty upon pick up.
The car performed great and was a breeze to drive long distance.
Very good condition in general. HOWERE THE CAR DID LOSE POWER ON THE EASTERN DISTRIBUTOR ONCE. THIS WAS HIGHLY DANGEROUS. It happened about 15 minutes after pickup, however after a restart never happened again for the following 20+hours of highway driving.
About QEEQ:9.0/10
Communications in the booking of the car hire company selected could be easier to find.
While allowing for low cost rentals by using old cars with high odometer readings might sound good, but in the final analysis, not such a good idea, especially for longer rentals of 3 weeks like we had
“Great all around experience with both booking agent and car rental company”
About Apex:9.0/10
We had our choice of models, but we went with the Mitsubishi - wrong choice - horrendous auto. But, we got to choose, so just bad selection. The car was nice and modern and did the job. The people at Apex were brilliant
About QEEQ:10.0/10
Brilliant - much cheaper than anywhere else and through a reputable car hire company.
Company was not in-terminal as listed on the page and gave ridicoulus page long description how to get there without saying address, as of course addres was registered to be the airport, not their real adress which was 35 Doodle Street, Alexandria, NSW.
I travelled many countries across all continents and this was so far my worst car rental experience in terms of picking up the car.
About QEEQ:8.0/10
Qeeq jsut should work on correcting Driveline Renal description on their page to avoid future confusion for customers. Also when trying to help, qeeq was calling from weird phone numbers to help: USA, Bulgaria. Next time please just use email/whatsapp to avoid additional charges for customers.
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S.Taylor
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