Very satisfied, the staff were very nice and explained everything in detail during the pickup. When returning the car, there was some minor scratch damage. We proactively informed the rental company, and after confirmation, they did not deduct the deposit. The car was new and easy to drive!
“Shuttle Service Very Slow - 60-80 minutes each way”
About BARGAIN:7.0/10
The pick up and drop off process took 60-75 minutes from reaching the airport to departing with the car (and vice versa). Extremely slow due to the shuttle process (waited 30-45 minutes both ways). The counter staff is reasonably pleasant, but the shuttle service is quite poor. The ideal service would be to wait less than 10 minutes on each side and this is far from that!
“Recommend rental company & KIA van for large families with loads of luggage.”
About Everything Fleet:9.0/10
The KIA van we got was huge. Exactly enough space for 6 adults, 6 big suitcase and 4 carry-on sized bags.
The car was clean on the outside, some dirt on the floor, which was difficult to remove as the car had no floor mats.
We had to fill up the window flusher liquid, as it was totally empty upon pick up.
The car performed great and was a breeze to drive long distance.
Terrible experience. The environment was somewhat like a construction site parking lot in China. Phone calls went unanswered for extended periods, and nearly AUD 2000 deposit was required. The service attitude was poor!
Very satisfied. Even though there was a language barrier, the staff patiently helped us confirm the order details, documents, and damage compensation issues.
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