The staff's English is average, and it's hard to understand them. The car model we booked was unavailable, so they replaced it with a VIOS, which had four or five scratches. When returning the car, they did not inform me about the scratches or any additional charges; they simply told me everything was fine, and I could leave. They also did not provide any damage assessment report or receipt for charges, resulting in me not having the necessary documents when I applied for compensation on the car rental platform after returning home.
This was a pleasant car rental experience. The company’s office is right in the airport terminal, making pickup and drop-off very convenient. The staff were friendly, always smiling, communication was smooth, and I was very satisfied.
About QEEQ:10.0/10
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