When I picked up the car, I accidentally left my passport at the store. I realized it after arriving at the hotel, but by the time I planned to return, the store had already closed. I decided to try my luck and rushed back to the store, only to find the staff member still waiting for me (about 15 minutes after closing time). I was genuinely grateful! He also thoughtfully reminded me of important driving precautions.
The day we picked up the car, we noticed a nail in the tire. After driving for a short distance, we returned to replace the vehicle, but there were no cars available. The next morning, we went back to exchange the car again, and Thrifty's excellent service ensured they checked the mileage and immediately provided us with a replacement. As for the tire issue, they informed us to file an insurance claim ourselves.
1. Other car rental companies offer free additional drivers if they are family members or spouses, but Thrifty charges extra. We paid over 20 AUD for three days.
2. We booked a sedan Corolla but received a hatchback.
3. Overall, it was acceptable
About QEEQ:8.0/10
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