I've rented from BUDGET multiple times. Their attentive service and detailed explanations are very satisfactory. The cars are in excellent condition, and the process of picking up and returning the car is very convenient, as it's just a short walk from the airport. It was a pleasant surprise for us.
They tried to sell additional insurance on pickup. I didn’t take it because I had full cover from QEEQ.COM.
Upon return nobody was there to check the car. I left the car in the same condition as I picked it up. Two days later my card was changed over 2800 CHF. I had to follow up to find out that it was due to damage I made (!). I took 4 weeks to get the damage report from Budget. Apparently there were some body marks I three places on the van.
About QEEQ:10.0/10
Once Budget provided damage report I received full amount back from QEEQ.COM. Good communication and service from staff. Well done.
Free upgrade of car which is good but the upgraded car came with scratches. Upon return, they claimed to have no such records in the system. Luckily I have photos to prove my innocence.
During collection, they mislead me to think that my deposit was made for a compulsory payment for a full tank of fuel. Eventually, i did not refuel upon return and they took my whole deposit.
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