Forced to purchase full insurance at Rome airport, staff mocked Chinese customers as troublesome. The car tire burst at 7 a.m. on the highway, but the so-called 24/7 roadside assistance didn’t respond at all. Unable to contact roadside assistance, I had to use the highway SOS service, which led to an extra charge of 325 euros from the rental company and full deduction of the 300 euro deposit. Even the locals in Italy consider this company terrible. Full insurance couldn't even offer peace of mind. Value your safety and avoid this rental company at all costs.
Staff was very particular of scrapes on the cars with other customers. We got out without too much problems. We video taped the condition of the car at pickup.
I have tried to send the confimation to you seven times and all were rejected. You have the information you requested and this is bullshit to take up so much time. I should get the credit for the rental with QEEQ and if not will NEVER USE YOU AGAIN.
We had some trouble communicating, but after contacting the QEEQ platform hotline and confirming no additional insurance was needed, we signed the contract and picked up the car. Overall, the service attitude at the store was good and patient. The staff providing the handover service later were very satisfactory in terms of attitude, language, and efficiency.
Terrible experience. They inspected the car with a magnifying glass, charged 100 euros for a small scratch, 300 euros for a dent, and 50 euros for being slightly low on fuel. In the end, they charged 550 euros. The worst part is that the damage was not caused by the renter, and it was hard to see anything when picking up the car in the dark.
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