Excellent

When I checked in I told the Hertz rep I would be a bit late dropping off the car and did I need to change the booking by 30 minutes. He said no, it was no problem and I didn't need to update the booking. My reservation ended at 1 pm and as indicated, I dropped the car at 1:25 pm. But when they emailed my receipt, they charged me $40 USD for one extra hour! Almost the same price as I paid for a whole day. Very dishonest given I asked in advance and could have amended the booking for a lower cost.

Picking up the car at Orlando Airport was very convenient. After completing the paperwork, you can go to the parking garage across the street and pick up the car, with the key already inside. Returning the car in Key West was also easy. Since I had an early flight, the office wasn't open yet, so I parked the car on the first level and put the key in a black drop box. Overall, it was very convenient. Because I had no prior experience, I did not rent or purchase a SUN PASS card. I drove through a SUN PASS lane and expect to receive a toll fine, but I have not yet received any notification.

The branch address on this website is incorrect, and has been so for, I understand, over two years. It sent me to Tweed-New Haven Airport, and the actual address was 1 George St. in New Haven. At least they were kind enough to send someone to pick me up, but really, how hard is it to update important information like this?

I will use this platform again, and have already recommended it to others.

There was only one agent at the counter with a line of about 15 people. He was doing his best, but the Hertz people should have anticipated the high volume of arrivals coming in. All the other car rentals had at least two people serving customers and they expedited their rentals very fast. After close to an hour standing in line, they finally got another agent to help out. Needless to say, I arrived at my final destination at 2:30 am instead of 1:30 am as planned. Other than check in, everything else was great. Return was very fast.

Dislike: car wasn't washed