Very satisfied

First of all, I booked a Nissan Note, but got a Polo instead, which was very old. I raised the issue of the size difference, but the staff said they classify cars based on the number of doors. The Note has 5 doors, and the Polo has 5 doors, so they are considered the same class. However, on the rental site, the Polo and Note have different prices. Secondly, the rental slip given to me did not even list the Note, which means if you book a Note, you will definitely get another model instead. Is this consumer fraud? Thirdly, on the last day, we filled up the gas to the original level when we picked up the car. We drove from the Wine Museum to the Black Sand Beach and then to the airport to return the car, covering no more than 20 kilometers. We added 10 euros worth of fuel, and the gauge didn't move. We added another 5 euros, and it still didn't respond. We suspect the fuel gauge might be broken. Adding fuel worth approximately 130 RMB for 20 kilometers with no change in the gauge is suspicious. When we returned the car, we explained this to the staff, but they pretended not to understand and eventually charged us an additional 10 euros. Very dissatisfied with this rental experience.

The staff were extremely helpful. We were delayed arriving until 3am and they delivered the car to where we were staying for no extra cost.

They did not try to sell any extra insurance which was good, very friendly staff and no waiting around, They use drop off system that worked like clockwork, once we found the guy picking us up. The car was not brand new but was clean and everything worked. They were quite a small operation which helped re waiting time but not much choice of cars if that is important to you. Would use again.

Worked well, all in place on arrival.

Very friendly and helpful stuff. Everything went smoothly.

Everything was perfect. Thanks