They gave me a car slightly smaller than what I booked - Hyundai i10 instead of Toyota Yaris. I also didn't like that the fuel tank was not full and they told me to bring it back with about the same fuel level - very bad practice.
The agent will remind you to take photos when picking up the car. Although they didn't check very carefully when the car was returned, I think it's better to be cautious and keep videos!
“NEVER USE AUTO UNION, THEY ARE CHEAP, PETTY & RUDE CHEATS”
About Autounion:6.0/10
The service of the Auto union was pathetic. First we were given a lower category car. We booked a Nisan Note and were given a VW Polo. Even in the chart that was displayed in the pickup point showed VW POLO AUTOMATIC in a lower class then the Nissan Note. We dnt want to argue so we just accepted the car put our 2 bags on the rear seat and moved on.
The drop was the worst experience. we dropped the car and the person who collected the car said all Ok and took the car. We stayed back asking for a ALL OK receipt and the person on the counter said we will have to wait for the yellow slip which the person has taken to the parking lot. We waited for 15 to 20 mins and then he says the car is returned in a dirty state and showed us a photograph. I accepted that and told him to give me the car back as i yet have time for my rental and that i could get it cleant and returned. My younger child sits on a booster seat so his legs had dirtied the rear part of the front seat. and there were food crumbs which we could not see with 2 bags on the seat at the back. i told him that i would get it cleaned and give it to you. but he insisted i PAY 20 EURO and he would clean it ONLY. We had an argument on this, I WAS UPSET BUT DECIDED IT DNT MAKE SENSE TO GO ON SO I PAID THE 20 EURO IN CASH. AFTER THAT the person named PANOS had the guts to threaten us shouting" YOU ARE IN MY COUNTRY AND WATCH WHAT WE CAN DO" WHEN WE TRIED TO CLICK THE PHOTOGRAPH OF THE CARS CATEGORY IN HIS OUTLET THEY ALL STARTED SHOUTING WE CANNOT TAKE ANY PICS AND TO GET OUT OF THEIR SHOP. PANOS ALSO PUT HIS HAND ON MY BACK AND GAVE ME A PUSH. I SHOUTED BACK, HE DARE NOT TOUCH ME AGAIN. THEY KEPT TELLING US TO LEAVE THEIR SHOP. WE LEFT REALLY DISSAPOINTED FIRST BY GETTING A LOWER CATEGORY CAR AND THEN BEING CHEATED FOR A PETTY AMOUNT. ON YOUR WEBSITE THE POLO WAS AVAILABLE FOR A CHEAPER COST BUT ICHOSE THE HIGHER CATEGORY FOR MY LUGGAGE.
NEVER EVER HAD SUCH A BAD EXPERIENCE IN SO MANY RENTALS TILLS DATE
I have rent 2 car with small type, and the staff is advise us to upgrade to the medium size due to exceed of the luggage storage issue, is reasonable and acceptable. But 1 of our car aircon is not cold and when returning of vehicle we have topping up the gas to the level we collecting our vehicle but when the staff come to our hotel for collection they has request us to pay them 5 euro per car for the gas top up. Is ok for me to give them 5 euro car but we has purposely drive the car very far away only to top up the gas in order to get penalty.. but in the end we still get penalty 5 euro per car..
Overall experience is great just have to clarify with the staff before collecting the car.
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