We weren't very happy that we had to pay an extra $500 when we collected the car. This was refunded on drop off but still, nothing was mentioned about this beforehand, and this is a lot of money to us.
It's been a week and I still haven't received my deposit. They had promised to transfer it back in 1-3 days. I have called them up twice and yet no resolution.
“if i had my s#%* together it would have been smooth as.”
About EZU:8.0/10
Pick up was weird as nobody new what van or company was picking us up. i called them twice and the van was at the airport all along with a little EZU on the windscreen which wasn't visible. The staff were very helpful. I had left my drivers license on my scanner at work so they waited until i could organise a temporary one and dropped me off and picked me up to do this. They gave us water and laughed and sympathized. While the car wasn't the MARK X it was close enough. Drop off was easy as. I will definitely use these guys again
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