The booking process was really easy and we got a great deal for our 3 days in Queenstown. On pick up, it took several phone calls to contact the pick up staff (which makes complete sense once you see how busy they are). Once pickup contact was established everything ran smoothly and the staff were very friendly. The first car was terrible, something was wrong with it, screeching and sounded sick. A phone call on the second day secured a swap vehicle and this was most appreciated. We were upgraded to a better (bigger) vehicle and this ticked all the boxes for us and we were more comfortable taking the drive over the Crown Range to Queenstown. Note: initially the documentation said we would need to pay $1500 deposit with a 30-60 turn around with the refund. That caused a bit of stress. This was not the case. We paid $500 deposit which was refunded when we returned the vehicle.

team was great in helping out! thank you ezu team!

Got what I wanted, need a 4x4 in NZ so worked well

It was a very pathetic experience with EZU. There was an incident with the GPS for which I paid $40 cash and just didn’t get a chance to use it because the GPS dropped and screen cracked. I informed Grace of EZU that this has happen the very first day and upon returning the vehicle I was told by Frank of EZU that I will be charged $300. I told Frank that I won’t be paying a single cent because it was not my fault the the GPS fell down as it was installed on the glass by EZU employee. I should get a refund of $40 as I was not able to use the GPS at all and informed Grace on a good faith. I used my mobile for navigation for the entire trip. Also I got a vehicle which had scratch and informed EZU of the same before driving the car off their drive away and the response from EZU is that we are aware of the same.

The fact we are not getting the $1500 bond back for a month is disgusting. The snow chains provided were too big and the staff member who checked us in could bearly speak English which meant we didn’t understand alot of what was said. We also purchased insurance and were then told that regardless of the insurance if anything happened to the car we were liable.