A rental company with extremely poor service. Nowhere in the world have I encountered such difficult staff, particularly the Indian employees at this company! Even though my registration information was extremely detailed, they still did not accept the additional insurance purchased through the Zuzuche platform. They forcibly withheld a pre-authorization of 2500 CAD for car insurance and 700 CAD for traffic violations, which are estimated to be held for two months. This company taught me a lesson; I would be a fool to choose this company for car rentals again!
Booked outside normal hours .
The agent had to pick me up at 7: 00 but was late. Consider opening up earlier.
I phoned two days early to tell tthe I would like to return the car two hours later which was ok. However hen I returned the car they were upset because someone was waiting for it. They admitted tht there were other similar cars on the lot.Why should I have to return it early if I was was paying for that day?
Pick up at 7:00 and returned it at 4:00? Rental for 23 days.
“The price was reasonable, the car was good, but the customer services are so bad.”
About Iversta Rent A Car:8.0/10
When I received the car, some scratches were all recorded on the sheet except those on the front passenger side. The person who was marking the scratches said that this is not a problem as it is only a painting issue and he knows about it. However, when I've returned the car, these scratches were a big issue for the same person who was pushing me to make an insurance claim to fix it. When I've tried to remind him about what he said when I received the car, he played can't remember anything about what he said then. Then he starts trying to make accept it by saying it is not going to affect me as it is going to be on the Amex Gold card insurance.
At that point, my daughter provided pictures she got when we received the car, as she found it very weird what he said then.
The pictures showed all scratches, including those on the front passenger side, which forced that person to withdraw his demands.
I feel very uncomfortable to deal with this company ever again as I believe they are not as I was expecting.
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