Great car and price, a little challenging to find the busy shuttle bus
Spain
Reviewed: Sun, Jul 28, 2019
About CLICK RENT:9.0/10
Great modern car (even offered a choice) 7 seater as described, brand new Peugeot 5008. really friendly staff and professional set-up. The location is off-site and the bus was too small with many people waiting to go to the company so, we took a taxi and come back to collect our family - this was only a minor challenge.
Overall great value for money, staff and vehicles - instructions and signage to the shuttle bus stop could be much better though - not enough directions/identification.
Hidden charges are particularly deceptive. They don’t allow changing the main driver, and adding a second driver costs over 130 euros, which is more than double the rental fee. Returning the car half an hour early incurs an additional out-of-hours fee of 55 euros, and the staff doesn’t inform you at all. Definitely a rental company to avoid.
The only issue we had was finding the shuttle location but other than that I was very satisfied with the rental process and the vehicle we rented. While waiting for the shuttle to bring us to the car rental office, we were reading the reviews on Click and Rent and 98% of the reviews were awful so we were very worried. But we fortunately had no issues at all. The wait for an agent was less than 30 minutes; once we got to the counter it was painless and we got the car we had been promised. We had no issues with the car which was practically new and was very good on gas and again had no issues returning it. I would definitely recommend Click and Rent.
About QEEQ:10.0/10
Easyrentcars.com is an awesome platform and yes it helped me save money!
On arrival we were made to take out additional insurance at the cost of 60 euros this was because he said the insurance certificate was not valid and the insurance we had was a lie. He would not let us take the car without paying the additional insurance - this was totally unacceptable and I would recommend you not use this supplier in the future.
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Great car and price, a little challenging to find the busy shuttle bus
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