PALMA DE MALLORCA AIRPORT CAR RENTAL REVIEWS

We forgot a driver's license at home and they were very unwilling to change to a different driver. They did not allow a change, then tried to push us into a very expensive total insurance cover and scare us off from canceling the old and making a new reservation (it would be expensive, would take hours - neither was true).

Average experience. They push for extra insurance. Waited an hour for the car. The car was in excellent condition.

Overall service was good and the deposit was refunded quickly. However, they kept pushing insurance when I picked up the car, even after I declined.

No service at all.

Pretty good

The staff interaction was so horrible. They try to buy an expensive car and they don't explain anything about the car or the insurance conditions

Tuvimos que pagar un seguro adicional por no tener tarjeta de crédito para el depósito.

Very satisfied

great experience/ really excellent company - good prices/ fair

great experience/ really excellent company - good prices/ fair

Terrible, too hard to find. Spent an hour searching and had to leave the car on the road before going to the counter to get help. They showed me the way on the navigation, which is how I found it. Asked them to drive it over for me, but they flatly refused.

They try to upsell expensive models. Stick to your chosen car, no need to pay more. Bought full insurance, firmly refused to pay extra.

The fuel deposit hasn't been refunded yet.

Lo hacen siempre todo fácil

Los mejores

Met expectations but the collection was very slow

Good and great value

Primera y última vez. Contratación engañosa. Para dejar una franquicia de 1.400€ es necesario tener un límite de 3.000€ en la tarjeta que no pone en ninguna parte. Total que el seguro que hice no sirvió de nada y tuvimos que pagar 123€ extras al no poder hacer la franquicia ya que "sólo" tenia un límite de 2.000€.

Primera y última vez. Contratación engañosa. Para dejar una franquicia de 1.400€ es necesario tener un límite de 3.000€ que no pone en ninguna parte. Total que el seguro que hice no sirvió de nada y tuvimos que pagar 123€ extras al no poder hacer la franquicia ya que "sólo" tenia un límite de 2.000€.

Easy to find and pick up

Always best value

Long pick up due to airport closure Everything else fine

Excellent will use again

Car had significant damage on car door. Told they don’t fix damage until the end of the season (september). Rang customer services and said we were not happy. They said it’s a free country and hung up. Never again.

None

Very satisfied, no additional sales pitches

I returned to the desk when I discovered there was additional damage on the car at pickup. This is quite a long walk back into the terminal. Agent at the desk was dismissive, told me it was minor and that it was "impossible" to add the additional damage onto my rental agreement, and that it should be reported when I drop the car off. There was no one to report it to when I returned at the end of my trip. Received an email a few days later attempting to charge almost £200 for damage to an alloy wheel which was there when I picked it up. Luckily I had pictures but it took a very long phone call (over 40 mins on hold) and further emails to resolve the issue and cancel the damage charges. Avoid Budget in Palma!