Waited in line for 2 hours on collection (despite arriving 30 mins early).

Crap, lazy and often rude customer service. I waited over an hour to pick my car up (making me late), and I had to ask many times for receipts and copies of paperwork. When I dropped the car off it was a very fast process. However, I had to follow the staff member very closely around and in the car when returning the vehicle, as he kept trying to run away from me - maybe trying to add problems with the vehicle that weren't there?? He also said we checked out a satnav on the form and that we didn't return it - we didn't even take a satnav in the first place! I got an overall dodgy vibe from the whole experience.

Very slow to be served. Not well staffed. The customer in front of me at pick up and drop off each time did not receive the car they had booked. Will not use again.

Fine.

Customer service was terrible. No apologies given for time waiting on both pick-up and drop-off. They didn't apology for the inconvenience of there being different information on documents. And no apology for missing my ferry. There were four other people in the are with the exact same problem. All British with no passport on them, but told different things.

The deposit hasn't been returned to my credit card after 3 weeks.

Like: Good place to hire a car from in a car park near the city centre
Dislike: Hard to find location in the first instance.