On pick up we were charged an extra 100 euro Unsure of why but were told this would be refunded within days of car return.Still no refund 4 weeks later despite phone calls and emails to car hire company

Completly incompetent staff had no idea about anything. Said i had to pay 853€ although that amount included the CDW fee and would have been only blocked. Restarted the system and called her collegue twice cause she thought there was a mistake. Was overstressed by the three costumers she had to handle. Wrote down the wrong parking slot so i lost another 5 min. searching for the car. At drop off they told me on weekends not the Europcar staff is on duty but some third party company. In the end Keddy (Europcar) charged the airport fee, although the voucher says "Taxes and surcharges included" and at the same airport and also booked through easyrentcars AVIS did not charge anything. The car was ok, but nothing more. Highly not recommend.

Very helpful

Good price no worries about insurance

It wasnt easy to find the car rental area. Once there it wasn't obvious that you could self check in so wasted time in a queue. But the service at the desk was friendly, helpful and efficient. Great car - offered an automatic but they happily changed to a manual on request. No guidance on how the car works so you need to take time to check it all out before setting off. No instruction about drop off other than on the paperwork and difficult to find on satnav Drop off points clearly signed at airport and process 5mins max

The online booking process was simple to use, prices were clear and plenty of options

I ordered Audi A1 because it's small and Fuel efficient, but I got Citroen SUV Big, bulky, and not economical at all, how it's the same class? No one knows