First, I want to say I'll never choose this company again just to save a few bucks. I rented an SUV during my trip to Queenstown and had a minor collision, nothing serious. A Rental told me the estimated repair cost for the two cars involved was 3000 NZD. Even though repair costs in Queenstown are high, this is five times more expensive than Auckland. When I asked for a detailed cost estimate, they couldn't provide one. But that's not the main issue; it's their attitude. After the accident, they didn't fully assist me. When I asked for help with the cost estimation, they said they had no time. As an international student with no experience, I raised my voice a bit, and they threatened to call the police. I didn't even curse, yet they accused me of being emotional. It's natural to be upset when dealing with such unhelpful service after an accident on a trip. Had they been helpful, I would have been grateful and wouldn't have raised my voice. Everything would have been much smoother. Also, their response time is terribly slow. They didn't contact the third party for a whole day, so I handled it myself. It's been two days now, and they still haven't told me the repair cost. Please, improve your efficiency. I've experienced firsthand what it means when they say Chinese people take advantage of other Chinese people.
It was a alright experience. The only thing was that there was a hidden cost for bond which was not mentioned when we were booking the rental. Also we were told of a Toyota Yaris but ended up getting a different car. Maybe the online system needs to be updated. But over all it was alright thanks for the rides.
We received a phone call the day before our rental requesting all our details, as it was due to be very busy on the day we got in. Upon arrival, it was hard to communicate with staff about pickup, the car was not ready, and the counter staff asked for all the details again. We were told our car was not ready because it had actually been in an accident and7 they would need to clean an alternative for us. The staff member then claimed we would be given a better car, however we received exactly what we had booked. In general we were not very pleased with our experience with this company.
About QEEQ:10.0/10
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