The pickup location was very far from the actual spot, and they didn't have a counter inside the airport. My SIM card only had data but couldn't make calls, so I couldn't find anyone and had to buy another SIM card to contact them. They initially said Entrance 10 in the Arrival Hall, but after several phone calls and moving around, we finally met at Entrance 8 in the Departure Hall, wasting an hour. If you don't speak good English, it might be really difficult to communicate. To avoid uncertainty in your travel, I strongly advise against renting a car from KPN.

Helpful staff

No staff was present when arrival at the agreed pickup point, only after 2 spoken phone calls then they drove the car at the arrival gate. Car looks new but aircon started giving problem at day 1 (less than 2 hrs into the drive). At day 3, aircon totally failed with many warning lights lit up. Had to drive more than 3 hrs in hot weather back to Bangkok airport with heavy jam. When returning, called staff 1 hr as agreed before arriving only to find out that they were not there waiting. Had to call them again and waited for them to arrive. Feedback to them about the aircon and the warning lights for the engine and staff just brush off

Nobody was at Meet&Greet Point from KPN. After many calls and more than 60min somebody from KPN comes to the location where i should pickup my reserved car. The staff not speak very well english and it takes further 15min to get the car in good conditions. Next time no more KPN.

Easy to find the right car and fast booking.

The car smells quite bad because the previous renter smoked. The car is pretty new but you need to check all the condition by yourself really well. The counter staffs are very nice and helpful. It took us an hour to pick up the car because they need to fill the fuel tank to full. The staff who drive the car at pick up location also forgot his phone in the car.