They charged me 200 THB for using a specific road twice, and I couldn't understand them because they didn't speak Chinese. The person before me was also charged 200 THB.
I booked a larger vehicle, Toyota Venture, but they only gave me a Hyundai H1 at the store! The crucial issue is that the rear seats can't be folded! We had seven people and couldn't fit all our luggage.
The staff at the store spoke good English, no communication barriers. Explained the rules very carefully. Took detailed photos during the car inspection.
The service is acceptable and both picking up and returning the car were very convenient. The vehicle was clean and in good condition, although it had a relatively high mileage of approximately 140,000 kilometers.
The staff was lazy and had no sense of time. They took me to pick up the car well past the scheduled time, and the car's battery was dead and wouldn't start. Do they not check the cars before handing them over to customers? I was delayed for four hours with three kids sleeping on lounge chairs. All our pre-planned schedules were disrupted and compressed. They gave me a different car that was even older with over 80,000 kilometers. Normally, if they cause trouble for the customer, they should upgrade to a better car, but they didn't. They are not the car rental company I booked with; they said they are just their partner. This is deceptive to consumers.
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