The service was excellent, and the staff was very enthusiastic. The car had low fuel consumption, providing a fantastic user experience! When returning the car, I didn't have time to refuel, and the charges were very reasonable. There were no upsell attempts throughout the process, and the car replacement took about five minutes in total. Highly recommend!
There are plenty of vehicles, but the service is poor: I arrived at the rental location 1.5 hours early, but the staff made me wait 1.5 hours before arranging the pickup, wasting my time.
The service was good, but the car was quite old, with 160,000 kilometers on it. Possibly due to the small engine displacement, climbing slopes in Xiangshan was almost laborious.
It was past 3 a.m. when we landed at the airport, but thankfully the rental office operates 24 hours. After completing the paperwork, we took their shuttle van to the parking lot outside the airport. We waited for more than 10 minutes while the driver was just nearby smoking and not moving. When I tried to communicate, the driver didn’t speak English. He used Thai to translate to Chinese, but it still didn’t make sense. Eventually, he started driving. The ride to the parking lot took about 10 minutes in total. It was raining at the parking lot, and there wasn’t a sheltered area for us, so we had to quickly take photos to document the car’s condition. They upgraded the car model for us (which I only realized later since they didn’t inform me).
The strange part was after driving out, I discovered the rear seatbelt didn’t work. The next day, I contacted the rental company’s customer service in a group chat to report the issue. The representative seemed apologetic and informed the branch, but their solution left me very confused. That evening, the branch sent someone to deliver the car model I had originally booked. As I mentioned earlier, I had already been upgraded without knowing, so at this point they were giving me my original booking back. However, I felt that since the upgraded car had issues, they should replace it with one of a similar level or price. The replacement car was worse than the car I was already using, even though its rear seatbelt was broken. I requested to keep the upgraded car, but the branch refused and insisted on taking it back.
Here’s where it got really odd. They took the upgraded car away without informing me, and my child’s stroller was still in the trunk. When I contacted the rental company’s customer service, they reached out to the branch, but the branch told me to go to their location to pick it up myself. Their office was dozens of kilometers away from my hotel. The way they handled the issue was extremely rude and unprofessional.
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