The staff is quite patient, but the language communication is not very smooth.

Our flight arrived in San Jose at 9:40 PM. The car rental location is directly across the street from the airport, very convenient with all major rental companies in one place. Possibly because it was late, the line for picking up the car was short. However, there was no Ford FOCUS available as originally booked, and the counter didn't inform us in advance. We were told to choose from the available cars when we got there. There were only a few Mitsubishis and Chevrolets, all quite small. We eventually chose a Mitsubishi. The car was in decent condition but had a very loud engine noise, not sure why.

Hire more cute attendants you will get more customers.

Upon pick up, Dollar computers were down. The car was filthy with stains and ground in food on front passenger seat.

Like: The car and the service
Dislike: that the insurance for the hybrid that I had pre-ordered was so high that I could not afford it. But I guess thats not your fault.