Despite the short notice of my booking, the car rental experience per ce was amazing.
AndreaAlvarez
Egypt
Reviewed: Thu, Aug 8, 2019
About Europcar:8.3/10
The whole service from the car provider (Europecar in Luxor -Hurganda specifically-) was amazing and professional. No up sell of insurance was made and my pre-deposit authorization was released in just three days.
The pick-up and drop-off process was generally alright, but during the return, I was told that the car I rented was involved in violations, leading to its registration being suspended for 6 months and a $400 fine. However, no specific time, place, or reason for the violations were provided, making it feel like extortion. I followed all the rules, got no tickets, and committed no violations. Please investigate thoroughly to avoid wrongful penalties.
The cars seem to be quite limited, it took nearly 2 hours before I could get one, forcing me to drive at night. But I got a free upgrade, which was good luck and worth mentioning. The quality inspector had a good attitude and was easy to communicate with.
Arrived at the site around 7, repeatedly urged them, but it wasn't until around 10 that they took us to inspect the car. The fuel gauge was broken, there were multiple scratches on the exterior, and the interior was messy. They claimed they had upgraded us. For safety reasons, we refused to accept the car. After several rounds of negotiations, they finally agreed to reassign a vehicle. By the time the new car arrived, it was already midnight. Exhausted from a long flight, we had to hastily check the car and drive to the hotel. The next day, we found the interior was extremely dirty, and the body was covered in scratches. This was the worst car rental experience I've ever had. From the staff's attitude to the quality of the vehicle.
The staff are very friendly and helpful.
The car was in good condition, definitely going to book again.
About QEEQ:10.0/10
Cheapest price available. Ease of booking... everything went smooth and perfect
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Despite the short notice of my booking, the car rental experience per ce was amazing.
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