Terrible service, tried charging me over twice the price of fee i agreed on the internet, tried selling me insurance i didnt need and lied and told me my insurance didnt include things that it obviously did.
Charged me more for bringing car over border to spain from france than they should have. Charged me for 7 days(full rental time) even though i was only over in spain for 2 days. Was a very stressful experience. had to argue for 30 mins at kiosk.
Waited nearly 2 hrs at pick up desk then had a very unhelpful member of staff at the outside desk where you pick up car keys the lady handing out keys through them at me and couldn’t tell me where car was will not be using ace again
“the car was fine but very small Engine for a five seater family car. 1.2L struggled with motorways”
About ACE:7.3/10
Getting the car seemed to take forever and with 3 small hungry children it was a added stress.there was some some hidden charges and fined if you didn’t bring the car back with a full tank or committed an offence that weren’t stipulated before the hire.
“Beware of the 1200€ for deposit, taken immediately on your credit card”
About ACE:8.7/10
I didn't know that ACE was part of the Goldcar group, which I had experienced before and didn't want to experience again
the booking site Easyrentcars did not show that
I thought that ACE was a totally different car rental company, but then it works the same as Goldcar, a low cost company which I personnally will not recommend or use again for my needs
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Customer Service
Very good and price for value service. EXCEPT the heavy insistance to conclude an optional insurance
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