Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them
Waited 3 hours to get car, staff on desk were useless just saying it takes what it takes. Will never use again.
The drop off was also terrible, staff ignoring me, badly signposted to return the car - whole pickup and dropoff process terrible.
Over 40 minute wait to be seen at the counter.
Aggressive selling techniques even after explaining I had already brought insurance. Wanted to charge me a extra €200 for their insurance. Scare tactics when I refused.
Car was cleaned on the outside. Filthy windows. Nobody to check the car over with.
“Getting better but can go from good to great with a few adjustments - i I would become loyal then!”
About ACE:9.0/10
The collection desk was much improved from the previous occasions and there was not too much up selling and threatening by hard selling the extra insurance for damages. I have already bought my own annual insurance for this at a fraction of the price charged by Easy cars and others. The car was ready but a bit frustrated that I had to get marks added that were not shown - makes me suspicious. Also marks of the inside was 'not included' which didnt sound right . The gent at the handover was top class and very helpful - a credit.
About QEEQ:10.0/10
Didnt use
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Customer Service
Horrendous
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