Very satisfied. This is my first time using Budget. The service is similar to Alamo's, but Budget assigns a specific car while Alamo lets you choose any car.
1. When I arrived at the store, the car delivered did not match the one I reserved;
2. I had to pay extra to switch to the same model I reserved;
3. After returning the car, even though the tank was full, I was still charged as if it wasn't;
4. Various charges kept appearing afterward, even more than two months after I returned the car, there were still unexplained charges;
They had the car I requested but did not provide it until I repeatedly asked. The rental amount did not match the confirmed amount on QEEQ, and they couldn't explain the extra charges. Due to time constraints, we accepted it first. This needs to be handled by QEEQ.
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