I was extremely tired when picking up car that I paid for. The operator in SFO was pleasant but bamboozled me with an upgrade which I apparently did to an extra cost of some $1500. The car was great because of the "in car directions" but I thought is was far too expensive considering I had already paid over £950 in the UK for the car which I thought would be the total cost. Totally unaware of drop-off charges because it was dropped off in a different state
Arrived quite late so Dollar counter was closed but a clear notice pointed us to Hertz in the pick up centre. The process took a very short time as we were the only customers picking up. Very efficient.
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Unbeatable price/ spotless customer service.
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