I booked a Avante and they gave me a K3 which was nice. As I do not speak Korean, the in charge guy came to me and settled my processing. Everything was smooth and easy. He also took the time to explain to me some of the stuffs around Jeju and driving around.
“Only able to find Tamra on EasyRentCars which Tamra gave best deals and able to communicate with Eng”
About tamra:10.0/10
The car was in good condition, but the best of Tamra is the manager which able to communicate in English makes the whole rental process so much easier. Korea is lacking one big thing is english speaking which will make their tourism even better. The car deals are also the cheapest you can book through the web.
About QEEQ:10.0/10
First time using this platform, will give better comments if there is future use of this platform. Overall no problem in using this app.
1. Given a car different from one I booked.
2. The car had empty fuel tank, with red warning light.
3. When questioned why empty tank, I was given a foolish verbal explanation by a man (a manager, I think, who is not a local Korean) that there is restriction by the Korean authorities in filling up rental cars. This is really insulting my intelligence, to say the least), just to find an excuse.
4. A requested for the car I booked weeks ago, with full fuel, but was told I need to wait for the car to be available when returned by user.!!
5. Finally after arguing, I was offered a bigger car, not of my choice, with slightly more than a quarter tank.
6. With no choice, I took this car which was difficult for me to drive, and costs me much more in fuel cost.
7. All in all, I had an unpleasant experience upon arrival at Tamra, and it ruined the start of my holiday in Jeju to some extent.
Excellent. They have a WhatsApp chat service which is very helpful for visitors with only a data plan. They even contacted me on the day of rental to confirm my arrival. Unfortunately, because it was not easy to know Tamra closes at 8pm at the time of booking on EasyRentCars (my flight landed at 8.30pm), I almost could not collect my vehicle and it would have destroyed my itinerary. Fortunately, Tamra helped me to arrange for a late pickup smoothly, and checked in on me to see if I picked up the car in the end. They even reminded me to take pictures of the car, something a new rental car driver may not do. The return process was extremely smooth too. 10/10 would rent again.
About QEEQ:8.0/10
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段取り良くスムーズに受取できました。
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