Pickup and drop-off were very easy.
I chose the oldest and lowest-tier car, but if I had another chance, I wouldn't choose the oldest car again. It had high fuel consumption, loud noise, poor driving experience, no rearview camera, limited side mirror visibility, no in-car charging, and no phone mount.
Having a phone mount is crucial to avoid accidents, and charging is also important to prevent anxiety.
Overall very satisfied. The staff who attended to us were responsible, enthusiastic, and helpful. They communicated with us patiently and had high professional qualities. My first car rental experience abroad was smooth!
“Worst customer service from Paradise Rentals. The car was very old (80K miles) and service was bad.”
About PARADISE:3.3/10
The car was very old (80K miles), brakes were not responsive, and overall condition was bad. However they refused to exchange or upgrade the rental car even after we called out the issues with the car. The only option was to upgrade to Proton Perdana for 450RM per day. The customer service was terribly bad as well - they didn't know what cars they had available, promised us a new car and yet delivered an old Proton Saga with bad brakes. The only upside is the car is cheap, but not much cheaper than others. I would not recommend renting a car from Paradise.
Like: Nice service and response the question very fast
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