What a horrible experience only three days before our wedding!
D.Siciliano
Ireland
Reviewed: Thu, Aug 15, 2019
About Easirent:5.3/10
We turned up around 12am only to find a family arguing with the attendant (possibly Marco) we weren’t sure why, but waited our turn. As soon as it was our turn about 60minutes later...he was just terrible, I get it we needed to either get insurance or a pre authorisation amount, but he was just horrible, saying he had to leave when we were making our mind up, saying he would just lock up and we wouldn’t get a car. That pressure is not good! Not professional! And should just not be on! Horrible horrible service.
We ended up getting extra insurance, we needed it as he was just giving us scare tactics. I’m very unhappy with the service given don’t think I’ll hire again. Not a great way to start our wedding!
Tried to tell us that the automatic car we requested was not available. After a while of questioning this, a car was found that apparently had been repaired. Panel damage where it has obviously been in an accident but drove okay. Other than that little hiccup everything else was fine.
About QEEQ:10.0/10
Booked early so no issue with price drop. Booking process was easy.
Employee in person and then employee on the phone said I could have brought the car back later due to their slowness in providing me with a car.
No one mentioned any price to pay on top and I have been “secretly” charged 40€.
Had to check statements to notice it.
Terrible planning at pick up (bank holiday apart) and customer service not transparent
Nothing was written to me explaining that I had to have 2 proofs of address. I was really annoying. I almost give up renting it. Please make sure you inform your costumers
About QEEQ:10.0/10
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What a horrible experience only three days before our wedding!
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