Completely hassle free

The car rental location is easy to find. The staff were friendly and offered insurance without being pushy, which made the experience pleasant. You need to pick up the car at your scheduled time; if you arrive early, you might not get a car right away due to high demand. Returning the car near the airport was straightforward; the parking spot was easy to find. The return process was quick, and they provided a shuttle to the terminal, which was very convenient.

Hard-sell on everything there is to hard sell on, threats of consequences if we didn't take their total cover insurance ("we always find something wrong when you return it otherwise"). It isn't my first time using them, and have mixed experiences so far, but this time took the biscuit. Oh, and the guy "helping" us claimed to be the manager - I hope not for the other employees.

Helpful and thoughtful throughout the process.

Instead of having a Ford Focus I received a Citroen. The heating system was terrible, the windows were always fogging. The manual transmission was difficult to engage in proper gear. The heater was so noisy it was impossible to have a conversation.

I paid for insurance through carhire which was not accepted by europcar therefore I had to pay the insurance again.

We were kept waiting well over an hour for no good reason other than incompetence, as far as I could tell. I'd made the point in the booking process that the car needed to be comfortable for my disabled and elderly Mum - it was not.