Excellent service from the staff at Europcar. I was late in on a flight and they remained open for me. and upgraded me rather than send me to the far-away depot. They also facilitated me changing the details of my booking as my credit card had recently become out of date. Fantastic service all-around.
The car rental location is easy to find. The staff were friendly and offered insurance without being pushy, which made the experience pleasant. You need to pick up the car at your scheduled time; if you arrive early, you might not get a car right away due to high demand. Returning the car near the airport was straightforward; the parking spot was easy to find. The return process was quick, and they provided a shuttle to the terminal, which was very convenient.
“Great experience/ watch out for the sales at the counter”
About CARHIRE:8.7/10
We did have a very nice experience with the employee Alex and his colleague. They contacted us after the rental when we had returned to germany, because they found my girlfriends drivers licence and bank cards, which she had forgotten somewhere in the car. She thought they have been stolen. Alex sended the cards with no extra carge from ireland to germany and declined to take any reward money from us.
Upon check in the lady told us that an extra fee for a car upgrade (diesel car) would pay of the regular booking with a gasoline car. This statement was simply false and she also did not give us any information about the toll system... we would have expected by a good customer experience.
However the experience in the end (gettining the cards back) was so outstanding, that we are very happy that we are glad we had choosen Europcar, we can trust Europcar in general and give 5 stars for this rental.
We had to wait well over an hour for our car. We were initially told we were being upgraded (which seems to happen every time we hire a car) but the upgraded car could not be found so we were told we would be upgraded still further. Despite being very clear we wanted (and had booked) a manual car, when we went to our car we found it to be an automatic. Having waited for nearly an hour and a half to get a car we could not be bothered to go back to the check in desk to argue! If we had known the car was to be an automatic we would not have paid for a second driver as only the first driver was comfortable driving an automatic.
“Easyrent is what it says, and makes for a stress free value for money rental and thus holiday.”
About CARHIRE:10.0/10
Simple online process. Clarity on pick up and drop off. Easy to change dates by cancel and rebook and at same rates. No hidden tricks. Value for money and smiley team. I noted some new scratches on car as I hired it. Told to take photo as evidence and if any issues in future refer to these. They then signed my form to show the reviewed and agreed. Very helpful. Will use again for sure.
About QEEQ:10.0/10
Online very simple and functional.
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Fantastic service from Europcar
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