I booked a Golf but received an Audi. The car was very new and had excellent handling. The store is located inside the airport, just a few hundred meters away, very convenient.
I would make sure that people are aware that they charge an extra fee for dropping the vehicle off early even if it’s unavoidable due to the airline changing your flight. We were charged an extra 25 euros which was very frustrating.
The vehicle we got had plenty of room for all six of us but was quite beat up. Everything else (customer service etc) was fine. Insurance up sell was a bit intense.
I wish they had a better signs at the Athens airport. I had to ask a few people before I find the rental car location.
I got Fiat Panda, manual transmission with 61000km on it.
The car is really small, only 2 "in-cabin" suitcases fit into the trunk. Had some random clutch problems, but all overall is OK, surprisingly quite stable on the highway even at 130km/h, and easy to park on tiny Athens streets.
You get a car with NOT a full tank, in my case it was almost empty, which is extremely inconvenient , I had to find a gas station ASAP, and when you return the car, most likely you will put some extra gas and loose 20-30 euros.
Overall service was pretty good, but the contract did not state that the fuel level at return must match the level at pickup. When we got the car, it only had two bars of fuel, not a full tank. This made it hard to gauge how much fuel to add when returning the car. We ended up having to pay an extra 15 Euros because the tank was slightly underfilled. Other companies operate on a full-to-full policy. I can't help but feel there's a bit of trickery involved.
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