Avance - Athens International Airport Information, Car hire Instructions & Policies

Every thing was okay!

It was just fine

Excellent service and great prices - outstanding experience and would not hesitate to recommend.

The car was in good condition, and the process was fluent

Counter staff very helpful

Difficile de trouver le lieu de retrait à l’aéroport : -le nom du loueur (AVANCE) n’est pas mis en évidence sur le bon de réservation => difficile de trouver le bon guichet -sur le parking, la zone du loueur n’est pas facile à trouver

Picked up from Athens airport at night. Red flags went up right away at terminal counter. Online we went for VW Golf, but Avance employee told us we would be getting Mercedes A Class and showed us a picture highlighting features. She started pitching additional coverage complete with old school calculator to illustrate potential cost savings in the event of an accident. As soon as we told her we had already purchased coverage online, Poof! suddenly the Mercedes was no longer available because "it was not returned in time by the previous renter" so we were back to a Golf. At the rental car center where staff was sparse and reeked of cigarette smoke, the Avance employee was friendly enough but in crowded parking lot made a big show of going over the car carefully to make note of its condition. We commented that it was hard to tell if he would have a complete record of the many minor scratches as well as some cracks in lights on the vehicle in the poor lighting. He insisted they have a full history of the condition in their systems and that the most minor scratches would not be an issue. He tried to put us at ease, but we were concerned having never gone through this kind of thing when renting from major companies. We returned the car in the afternoon, and when an employee came to check the gas level, etc. we were told there was a problem. Again we waited. Finally we were told there was a new dent on the underside of the car. We objected that we had no problems and that the employee at pickup had definitely not examined the underside of the car with a flashlight so we could not know whether the damage was already there. Avance supervisor insisted their records did not show this damage. We went to look at car together, the supervisor found a scratch on the rear bumper he insisted was also new. After back and forth he walked way crumpling up the damage sheet and throwing it over his shoulder saying "I don't give a sh*t." At least he assured me we woul

Staff and service was perfect. Booked 3 cars, 1 was new (6 day hire) 1 was almost new (7 day hire) and 1 was about 10 years old (3 day hire). Despite the old car which was rubbish (wobbly gearstick, dirty rear seats, window not working for passenger and the engine check came on) I would rent again. The other 2 cars were perfect and so was the staff and service. 2 out of 3 and I understand given the 3 day hire the worse car.

Excellent prices and package. Will use again.

Véhicule pas très récent. Pas de clim ( ventilation)pour les passagers arrieres Nissan Evalia juste pour 6 voyageurs et 5 grands bagages.

Waited in the car park for 90 minutes. Dreadful services. Airport staff were excellent. Very badly let down by car not being ready.

The car had a very small amount of fuel 1/8

The car was brand new. Everything was perfect.

The car was as advertised.

Excellent condition of car, new, very friendly staff although a bit overworked.

Car was older and had some servicing problems, was not a very smooth ride

The vehicle we got had plenty of room for all six of us but was quite beat up. Everything else (customer service etc) was fine. Insurance up sell was a bit intense.

I wish they had a better signs at the Athens airport. I had to ask a few people before I find the rental car location. I got Fiat Panda, manual transmission with 61000km on it. The car is really small, only 2 "in-cabin" suitcases fit into the trunk. Had some random clutch problems, but all overall is OK, surprisingly quite stable on the highway even at 130km/h, and easy to park on tiny Athens streets. You get a car with NOT a full tank, in my case it was almost empty, which is extremely inconvenient , I had to find a gas station ASAP, and when you return the car, most likely you will put some extra gas and loose 20-30 euros.

Easy process throughout

I would make sure that people are aware that they charge an extra fee for dropping the vehicle off early even if it’s unavoidable due to the airline changing your flight. We were charged an extra 25 euros which was very frustrating.

Car was a bit old (peugeot 301) but in good condition. Multimedia was very basic without support of carplay/android auto. Staff was ok.

Poor attitude

Overall service was pretty good, but the contract did not state that the fuel level at return must match the level at pickup. When we got the car, it only had two bars of fuel, not a full tank. This made it hard to gauge how much fuel to add when returning the car. We ended up having to pay an extra 15 Euros because the tank was slightly underfilled. Other companies operate on a full-to-full policy. I can't help but feel there's a bit of trickery involved.

Very good, highly recommend.

I booked a Golf but received an Audi. The car was very new and had excellent handling. The store is located inside the airport, just a few hundred meters away, very convenient.

Excellent!

Satisfied

Overall service is good.

Satisfied

Car was ok, glad that received diesel car, what is more economical.

Great option and at a much better price than anywhere else I looked.

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