Everything else was fine, but the staff insisted I purchase theft insurance, even though I showed them a full coverage policy. They claimed it didn’t include theft and made me pay nearly $100 extra, saying it was required by local law.
“Reps have been totally unprofessional, rude and didn’t know how to treat customers. Never again rent”
About Routes:2.3/10
I booked a car that was not available and the reps want to give me a pick-up truck. When I refused he didn’t want to give me another car. I waited for over 2 hours while he served other customers and totally ignored me. I asked to talk to the manager and finally they gave me a car after another hour or so. Terrible experience. I will never rent from that place again.
“Unsettling and uncomfortable at first, but good in the end.”
About Routes:9.3/10
The car I receiuncoesexceeded my expections....However, Routes had not renovated the building that was bought for that businesses location...The employees were working out of a trailer in the parking lot of an old closed down restaurant that had not been renovated or open for business, which was very unsettling and uncomfortable driving up to to retrieve my rental.....Then, I was told once inside the trailer, that there would be a $500 hold on my credit card. That information was unexpected, seemed fishy, and very upsetting. The representative reduced the hold to $300 and I received a nicer rental then what I expected.
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Customer Service
Great place and people. We will use them again
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