very good

The whole experience was seamless from start to finish. All the staff were friendly, welcoming and jovial. And this isn't a bot writing this; I'm not even joking, they were nice:)

It was a surprise to be lumped with an international transaction fee. I'm not sure if that's QEEQ or Apex but you could be a little clearer or upfront with that little extra cost.

Didn’t get the car I paid for , got a hatchback when I was to get a sedan , wanted to change drop off point but had no drop off point between Sunshine and cairns so I had to drive 8hours from Airlie beach just to drop car back

Great very friendly and helpful customer service at both pick up and drop off

Like: The pickup came within minutes. The whole process of renting the vehicle is easy and fast. Within 10mins and iam driving out of the rental centre with the car. Very friendly and helpful staffs. No hardselling. 100% recommended!
Dislike: Nil! It was a good experience and fast process.

Like: Time taken to drop off the car is very fast and fuss free. Simple check on the car and petrol tank is all you need. Car is spacious though it was a little aged.
Dislike: We were expecting Hyundai iMax as it was the model we reserved, but we were provided Kia Carnival instead so we had little problem with fitting our luggages and stroller in. Fortunately we only had 4 adults so we could fit the stroller in second row.