Turned up to collect the car at the agreed time and was told straight and honestly hat they didn't h
M.Connolly
United Kingdom
Reviewed: Tue, Aug 27, 2019
About Europcar:10.0/10
Turned up to collect the car at the agreed time and was told straight and honestly that they didn't have any cars in to give me.
They were honest and very apologetic about the whole thing i wasn't in a rush at all but i can not fault the staff at all they were honest with me i can not for more than that.
The store unilaterally informed us that all seven-seater cars were rented out when we arrived to pick up the car. The staff said they didn't know my contact information, so they didn't contact me in advance. We waited for three hours to get a seven-seater, which delayed our subsequent schedule, and we received no compensation.
Easy booking process. The address of where to pick up the car was not on the follow up emails, just said Leeds downtown.
The lady who did the collection and drop off was fabulous. Friendly, positive and really helpful. Before my collection she dealt with an aggressive and awkward customer very professionally and gave a great impression of the company. She is a real asset.
“Time when picking up maybe need more staff to faster the process”
About Europcar:9.0/10
The car was excellent good cruise control drive very well I loved it but it was not washed up .. it was dirty when I pick it up . And due to running out it time I couldn’t wait for another hour to be cleaned☹️So really disappointed on that but otherwise I loved driving the car .. superb!
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Turned up to collect the car at the agreed time and was told straight and honestly hat they didn't h
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